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QUESTIONS
1-866-246-7736
Mon - Fri 10AM - 5PM
Cuidad de México
5.9¢
Monterrey y Guadalajara
Frequently Asked Questions
Q. How do I get a free toll-free number? A. You can either request your toll-free number when you sign up, or call our Customer Service Center at a later time. And if you have an existing toll-free number, we can transfer the number to this new service. If you currently have an existing 800 number that you would like to transfer to our service, you may transfer your existing 800 number once you have been activated as a customer. This should generally occur within 14 days after your order has been placed. All you have to do is call Customer Service. Q. Will I save money on my toll-free number? A. Absolutely. Our toll-free 800 rates are the same as the domestic long distance rate of 5.9¢ for state-to-state. Toll Free calls are billed in six-second increments with a 18-second minimum. Your Intrastate rate is based on your specific state. Q. How am I billed? A. You are billed by paper invoice or online online via credit card billing. Combined bill. Q. What is my commitment? A. None. We have no contracts, no term agreements, no minimums, no commitments. Q. How can I qualify to get reimbursed for the switching fee from my local phone co. ? A. After you receive your 3rd monthly bill, simply present a copy of your local phone bill with the switching fee. We'll refund your switching fee. What's the cost for domestic long distance calls? A. It's 5.9¢ a minute for state-to-state calls for either outbound calls or toll free 800 calls. Q. How do I sign-up for Power One? A. You can enroll online. Q. Do I have to subscribe or switch to any other long distance service in order to take advantage of the Power Dial option? A. No. You do not have change your current long distance service to enjoy these Intrastate savings. All you need is our Toll Free Access Number, which will be provided upon enrollment. Q. How can I order the service? A. You may sign-up directly online for this service through LargaDistancia.com. if you have a question, please feel free to call Monday - Friday 9AM - 5PM 1-866-246-7736 After an order is placed, if you would like to ask any questions, our Customer Care Service Center is open 24-hours per day, 7 days a week ( 877-599-3087 ). Q. I'm concerned about my privacy. What is your privacy policy? A. Many people are concerned about privacy. Our policy is straightforward: We value and respect your privacy. Your information will not be sold or given to any other company. Q. What happens when I sign-up for the Service? A. We should have you switched within a few days. If you have any questions, you can call our Customer Service Center at 1-877-599-3087 24-hours per day 7 days a week. Q. Is there any risk that I will be "slammed?" A. "Slamming" is a telephone industry term for switching a customer from one long-distance company to another, without the customer's consent. We expressly forbid this practice. To make sure slamming never occurs, we use a careful, methodical way of confirming all orders. After you submit your online order, we will send an eVerification to your via email. You must respond to the email in order for your service request to be handled. Q. Do the rates change during different periods of the day? A. No. These rates stay the same, 24-hours a day, 7 days a week. Q. Do I have to do anything special to cancel my existing service with my current long distance provider? A. No, unless you have a PIC Freeze on your account, you do not need to do anything. We will take care of everything for you. Q. Do I stay with my local telephone company for local calls? A. Yes, you stay with your local telephone company. Q. What is the difference between Interstate and Intrastate? A. Interstate refers to calls made from state to state. Intrastate refers to calls made within your own state. Intra-Lata calls are calls made within your local long distance area. Q. How long before my account will be activated? A. Normally, it takes approximately 3 - 7 days to become active after your order is placed. Q. I have a toll free number; can I keep the same number and switch my service? A. Yes, in most instances, you should be able to keep your existing toll free number. There is a form that needs to be filled out. You will need to fax or mail a copy of your most recent bill from your current 800 service provider and the transfer form to our customer service center. This switch usually occurs within 14 business days. Q. Whom can I call if I have more questions? A. After receiving your welcome letter, you may call our Customer Service Center 24-hours a day, 7 days a week 1-877-599-3087 or e-mail us anytime. Q. What does it cost for Directory Assistance? A. Directory Assistance is .69 cents per call. Q. What are my billing increments? A. Domestic United States calls are billed with a 18 second minimum with 6-second increments Mexico calls are billed in full minute rounding, all other countries will have a 30 second minimum with a 6-second increments. Q. Are there any sign-up or installation fees? A. There are no sign-up fees. However, your local phone company may charge a "fee per phone line" for switching services. In this instance, you may receive a credit for this amount. To qualify for this credit, your lines must remain active on our service for three invoice periods. Q. Are all of my phone numbers eligible with no monthly fee? A. All phone numbers (home and business) can be added for no additional monthly fee. There are no additional fees at all for residential lines. All phone numbers located within the continental U.S. are eligible unless they are pay phones or cellular phones. Multiple telephone lines at each address are subject to the mandated FCC charges. Q. I have a PIC Freeze on my line? Can I still use the Long Distance Service? A. Yes. When you place your order and your verification process has been completed, you will need to call your local telephone company and ask that the freeze be removed. Our Customer Care Associates can give you the proper code to use when you call your local telephone company. Please call with any questions.
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